Business Process Management (BPM)

35-hour course brochure

Course Overview

This course looks at ways in which business processes can be analyzed, redesigned, and improved. A business process is a set of activities that jointly realize a business goal in an organizational and technical environment. These processes take place in a single organization but may need to interact with processes in other organizations. Business process management (BPM) is concerned with the concepts, methods, and techniques that support the design, administration, configuration, enactment, and analysis of business processes. BPM is concerned with the explicit representation of processes – once they are defined, processes can be analyzed, improved, and enacted. Software in the form of business process management systems can be used to coordinate business process activities.

Course Prerequisite

No prerequisites.

Who Should Attend?

The class is designed for Business Managers, Business Analysts, IT Managers, Compliance Officers, Archivists, Librarians, Risk Managers, Records Managers, and Information Managers, as well as for solution providers, sales consultants, project managers, and technical staff.

What you will learn

By taking this course you will be
• Understand BPM Terms
• Learn what the major analytical and design method considerations are
• Learn what a BPM project and resources are needed for success
• Learn what a BPM management and process-centric organization is and how it works
• Understand the metrics and measurements critical to managing processes
• Learn how to identify critical processes
• Learn about the alignment imperative: Strategic Goals, Processes, People, Systems

Course Outline

BPM Process Modeling
• Core BPM concepts
• Key definitions
• Practicing BPM
• BPM Lifecycle
• Types of processes
• Types of activities
• BPM Critical Success Factors
• BPM Professional Space
• Key Definitions
• Modeling Standards and Notations
• Modeling Quality and Perspectives
• Approaches to modeling, Capturing Information
• Modeling Roles and Responsibilities
• Modeling Techniques and Tools
• Process Simulation
Process Analysis Process Design
• Purpose and Benefit of Process Analysis
• Analysis Roles and Responsibilities
• Process Analysis Activities
• Analysis Techniques
• Considerations (i.e.. best practices)
• Purpose and Benefits of Process Design
• Roles and Responsibilities
• Process Design Activities
• Principles of Process Design
• Designing for Compliance
• Business Rules (in a BPM context)
• Considerations and best practices
Process Performance Measurement Process Transformation
• Key Definitions
• Importance and Benefits of Process Performance Measurement
• Monitoring and Controlling Operations
• What to measure / How to measure
• Strategic Alignment
• Modeling and Simulation
• Decision Support
• Considerations
• What is Process Transformation
• Process Improvement Methodologies
• Process Re-Design and Reengineering
• Implementation
• Organizational Change Management
• Sustaining the BPM Lifecycle
• Considerations and Best Practices
Process Organization Enterprise Process Management
• The Process Oriented Enterprise
• Process Management Roles and Responsibilities
• Process Owner
• Organizational and Governance Structures
• Team Based Performance
• Considerations and Best Practices
• Key definitions
• Benefits and Requirements for Enterprise Process Management
• Process Frameworks
• Process Repository Management
• Process Maturity Levels
• From Planning to Action
• Considerations and Best Practices
BPM Technology
• Importance BPM Technology (for BPM practice)
• Advantages and Risks of Process Automation
• Types of BPM Technology
• Modeling, Analysis, Design, Simulation
• Execution and Control
• Performance Management
• Integrated Suites
• Standards
• Industry Trends
• Implementation considerations